FAQ

We are working hard to build kits for all Penny Linn brand and Collective Designer canvases. You will see this as a drop down option on the listing page. If you do not see it, then a kit is not currently available for that canvas.

You can always reach out to our team and we can help suggest threads for you to purchase on our site, but we're no longer able to offer additional online kitting to canvases outside of our core brand.

To purchase more items for your kit like a bag, scissors, minder, etc, you will add those on a la carte in your cart.

Yes! Take a look at our Threads 101 page to see if your question is answered there. If not, please email us with any questions you may have. Happy to suggest options for threads to complete your project. 

That means we are currently out of stock of that particular item. We highly recommend signing up for restock notification, which are located on each individual product page. Whenever we find extras laying around or have small restocks, an email will be sent out to you the moment your item is back in stock.

This is dependent on the demand for each item. If there is enough people signed up for a restock notification, we will make every effort to restock in four to six weeks.

Yes! If you are interested in wholesaling our line, please email amanda@pennylinndesigns.com to set up an account.

We strive to get all orders out within the quickest manner possible and hope to ship within 4-7 business days.

Please note that we are a very small business with over 100 orders a day. We ship orders daily Monday - Friday from 9am to 6pm *but* there are only so many we can pack a day.

If you have placed an order and have not received a shipment notification after two weeks, please contact us.

We are happy to offer worldwide shipping! Shopify will calculate your shipping rate based on where you live and offer a discounted price. Please be aware that if shipping internationally, there may be customs fees applied that the buyer is responsible for paying.

If you're not able to check out for some reason, please email amanda@pennylinndesigns.com and she can help resolve any issues.

At this time, and due to the custom nature of needlepoint, we do not accept returns. If there is any issue or you are not satisfied with your purchase, please contact us right away.

Please email us right away with a photo of what you received. We use these photos for our inventory, insurance (if the package arrived damaged or broken), and training purposes to make sure mistakes like this don’t happen again. We will make sure the correct item gets sent out to you as soon as possible.

Yes! We usually suggest new stitchers to Start Here to get started.

We also offer in-person and virtual classes if you would to prefer to learn that way.

If you need anything else or more help, please email us and we will help get you started!

We currently offer leather finishing through Penny Linn and a link for more information can be found here.

For everything else, we recommend to check out our finisher resource. If you need further assistance or recommendations, please email us.

The world is truly your oyster! You can turn needlepoint canvases into just about anything you want. I personally love ornaments, pictures, frames, coasters and keychains. Pinterest is a great resource for inspiration, as well as Instagram and your local needlepoint store. 

Yes, for an additional fee. Please email us for more information. 

We are happy to help! Please email us at hello@pennylinndesigns.com